My delivery hasn't arrived, what should I do?
Whilst DPD will do their utmost to ensure your seafood gets to you on time, in extreme cases this may not be possible. In the rarity this does happen, due to the nature of seafood, and in line with safety, your box won't be redelivered.
Should this happen our customer services team will be happy to help, simply submit a ticket explaining your problem and we'll be in touch asap with a resolution.
You can submit a ticket using the button at the bottom of this page
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What are your delivery costs?
£18 Minimum spend £20 - £49.99 / £6.50 delivery £50+ / £3.50 delivery Saturday £9 flat rate You can select a future delivery date for orders not including fresh fish * Please note we cannot guarantee delivery pre midday on a Saturday so your seafood ...
How do I track my delivery?
When you place your order, you will be sent a DPD tracking number, which will show the progress of your order and DPD will update you via text and/or email with a timed delivery slot on the day of delivery.
Can I get next day delivery?
All orders placed Monday to Thursday before 2pm will be for next day delivery as standard. Orders placed on a Friday before 12pm can be delivered on a Saturday subject to an additional charge. Any orders placed over the weekend will be delivered on ...
What do I do if my order hasn't arrived?
You can track the progress of your order via the DPD website using the tracking number they have sent you. If you are unable to locate your tracking number, please get in touch with our customer service team.
Can I make an order for someone else?
Yes, you can, just make sure the person you want to send to and their address is specified as the delivery address, and please include their contact phone number for delivery.